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strategies for networked reliability

 
 
Nummer
04.08
 
Naam
Strategies for Networked Reliability
 
Samenvatting

Critical services such as electricity, water, transportation and telecommunication increasingly present us with a paradoxical situation: Society demands ever higher reliability of these services as we grow more dependent on them, while at the same time the conventional organizational means with which to ensure that high reliability are being dismantled.

 
Onderzoekers
Mark de Bruijne
 
Dr.ir. Michel van Eeten
 
Marc Otten
 
Geesje Saeijs
 
Haiko G. van der Voort
 
Marco Zannoni
Beschrijving

Critical services such as electricity, water, transportation and telecommunication increasingly present us with a paradoxical situation: Society demands ever higher reliability of these services as we grow more dependent on them, while at the same time the conventional organizational means with which to ensure that high reliability are being dismantled.

Reregulation in air traffic, electricity and telecommunications has led to the unbundling of utilities and breakup of other organizations operating the system. Increasing environmental requirements in water and hydropower systems have brought new organizations and mandates into the management of these large technical systems. Technological innovations have enabled increasing participation of third-party service providers, the outsourcing of critical infrastructure components, and the rapid deployment of new services. Terrorist threats have brought to light unexpected links between different critical infrastructures and pose new vulnerabilities.


These and other developments have a common denominator: highly reliable services are more and more the product of networks of organizations, rather than individual organizations. These networks pose new challenges for reliability. Organizations operating and regulating critical infrastructures have to find new ways to ensure the high reliability of these services. The core question of this program is:

How can networks of organizations, many with competing goals and interests, provide highly reliable services in the absence of conventional forms of command and control and in the presence of rapidly changing circumstances, technologies and demand?


Based upon the findings from this and other projects undertaken within the critical infrastructure program, the project has found that a shift takes place and that the reliable management of infrastructure industries shifts from anticipation towards resilience. Several projects within the subprogram have studied how infrastructure operators and service providers deal with the increasing complexity and rate of change of their networks. The conclusion is these organizations are, sometimes unknowingly, increasingly reliant on real-time operations for their reliability. They are shifting resources from long-term planning to real-time operations, from design to improvisation, from analysis to experience and from risk-avoidance to reliability-seeking. In a variety of projects in the critical infrastructures subprograms we can find examples of how this shift takes place and what the implications are for the way in which services are provided.

 
Partners
COT Instituut voor Veiligheids- en Crisismanagement
 
High Reliability Solutions
 
Technische Universiteit Delft, Faculteit Techniek, Bestuur en Management
Deelprogramma
Reliable infrastructures
Publicaties
Assuring high reliability of service provision in critical infrastructures artikel vakblad
 
Het verband tussen liberalisering en publieke waarden. over de vraag waarom het kan vriezen en dooien artikel vakblad
 
High-reliability bandwidth management in large technical systems: Findings and implications of two case studies artikel vakblad
 
Liberalisation and Internationalisation of the European Electricity Supply System hoofdstuk in wetenschappelijk boek
 
Networked reliability: institutional fragmentation and the reliability of service provision in critical infrastructures proefschrift
Afgerond
2008
 

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