Steenhuisen, B., De Bruijne, M., 2008. Assessing the institutional change. Coping strategies as an operational indicator. Paper presented at the Competition and Regulation of Network Industries Conference, Brussels, November.
The time has come to assess how institutional reforms, unbundling and liberalization have affected infrastructure operations. This article reports on the results of an empirical study of real-time processes in rail operations and the interactions between an infrastructure manager and service providers. Using a new framework to identifyvarious types of coping behavior, this paper outlines how institutional reforms have changed the way value-conflicts are ‘solved’ in operations. The findings are put in a broader perspective and related to literature on the management of large complex socio-technical systems. The conclusion assesses important implications of these findings for the management and oversight of rail operations.