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invisible trade-offs among public values: inside dutch railways

 
Titel
Invisible trade-offs among public values: inside Dutch Railways
Type
artikel vakblad
Referentie

Steenhuisen, B. and M. van Eeten: Invisible trade-offs among public values: inside Dutch Railways. Public Money and Management, June, 2008.

Auteurs
Dr.ir. Michel van Eeten
 
Bauke Steenhuisen
Beschrijving

Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with valueconflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations.

Projecten
Critical Public Values

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