Steenhuisen, B. and M. van Eeten: Invisible trade-offs among public values: inside Dutch Railways. Public Money and Management, June, 2008.
Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with valueconflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations.