Wijnia, Y.C.: The Human factor in Asset Management Process development, pp. 1-12. In: Proceedings of the 2nd World Conference on Engineering Asset Management (WCEAM 2007) June 11th-14th (2007). At: Harrogate, United Kingdom. International Proceeding (Refereed)
In the Netherlands, the liberalization of the energy markets started in 1999. As income reduction was part of the regulation of network companies, Essent Netwerk has been working on decision making process to keep up with the regulatory demands. In the early years, the focus was on reducing costs by postponing investment proposals as long as possible. However, some of the investment proposals were not needed at all, so gradually the focus changed from postponing investments to selecting the right investments. In this process, Essent Netwerk discovered that almost no control existed on which investment proposals were generated. It was not certain that the highest risks in the network were tackled. As the concern for quality became part of the regulation, Essent Netwerk adjusted for this deficiency by introducing broad risk identification sessions and prioritizing the risks for mitigation. Unfortunately, the complexity of this full scale, sophisticated asset management process was much larger than most employees could manage. This forced Essent Netwerk to simplify the process. The potential loss of quality of decisions in this simplification would be more than compensated by the sheer volume of people working by the process. A first experiment was in allowing different levels of sophistication based on uncertainty and complexity, but it proved difficult for the engineers to determine which level of sophistication was needed. To overcome this hurdle an analysis of the types of decisions was made, and per type the level was set. This was then formalized in the process descriptions, which were in turn the basis for certification on the basis of PAS55 and ISO 9001. Anticipated future developments include stakeholder involvement in the process to build trust in the company.